Refund ＆ Return Policy
Please read the following carefully to understand our return and refund policy for all products sold on https://european-kukirin.com.
Note: Please retain the original packaging box and all included accessories. Returns cannot be processed without the original packaging.
1. Eligibility for Returns
Customers are entitled to a 14-day right of withdrawal from the date of delivery, in compliance with EU consumer protection law.
To be eligible for a return:
The product must be unused, unworn, and in its original condition.
The scooter’s odometer reading must be less than five kilometers (3 miles).
The product must include all original items (charger, keys, tools, gifts, etc.) and the original packaging.
A valid receipt or proof of purchase must be provided.
2. Order Cancellation
Before shipping:
You may cancel your order free of charge.
After shipping:
If the order has shipped, a €180 return shipping fee will apply.
KuKirin will provide an authorized return label via our designated carrier.
Returns must not be sent without prior authorization.
If a customer refuses delivery, the parcel will be returned automatically, and a refund minus €180 will be issued to the original payment method.
3. Returns for Non-Quality Reasons
If you wish to return the scooter for non-quality reasons within 14 days: A €180 return shipping fee will apply.
KuKirin will issue an official Return Authorization Email and a return label.
Returns without prior approval or incorrect return addresses will be refused.
Please contact info@european-kukirin.com before returning any product.
4. Defective or Damaged Products
If your product arrives damaged or faulty:
Notify us within 7 days of delivery with supporting photos or videos.
KuKirin will cover all repair or replacement costs, including logistics fees, once the issue is confirmed.
Requests after 7 days will be handled under warranty terms.
Minor cosmetic issues such as light scratches, small paint imperfections, or bent accessories are not considered defects.
5. Refunds
Refunds will be processed within 7–14 business days after we receive and inspect the returned item.
Refunds are issued to the original payment method.
No restocking fee will be charged for any return.
6. Non-Refundable Items
Replacement parts and accessories
Damage caused by improper use or human error
Customized or special orders
Used items unless defective on arrival
Gift cards or promotional gifts
7. Exchange Policy
We offer exchanges for defective, damaged, or incorrect items received.
To request an exchange, please contact info@romania-kukirin.com within 14 days of delivery, providing your order number and clear photos or videos of the issue.
Once the return is received and inspected, a replacement unit will be shipped at no additional cost.
If the requested replacement model or color is unavailable, a full refund will be issued instead.
For non-quality exchanges (such as changing color or model after delivery), a €180 return shipping fee will apply.